Special Custom Orders:
Some times we deal with special orders (A special order that has unique requirements, buttons, labels and material) and custom orders are non-returnable or cancel able. Personalized items are specially made for you and cannot be returned.
Return and Exchange Policy:
Each jacket is completely made in Italy with 100% High quality fur, 100% cotton canvas or 100% wool on YOUR specifications. Please keep in mind that you are purchasing a custom-made item. Even if there is no embroidery on your item, it is still considered custom-made since you have choosing the colors combination, size and other options related to the item you’ve purchased. We do not exchange or refund any custom-made jackets. Refunds will not be given for change of mind or incorrect sizing. If we make a mistake, we will happily make it right. So, please be 100% sure of your size choice and your color choices before completing your order. Our website contains a detailed and up-to-date Size Chart for your benefit.
We are also offering custom sizing, which will help you to provide 100% your measurements. Please see illustration on Size Chart page to know how to get correct measurements. If you are not sure of colors please provide color sample or code. Colors on your computer depend on your screen model, resolution, brand and many other factors. If you have a specific shade of a color, Please share it with us or ask us for a Swatch. Material´s are different between vendors. For example the fur, cotton or wool might be thicker or lighter at other vendors or in a jacket that you had seen in the past. Our fabrics might be different from a certain type of fabric that you have just seen and you expect ours to be the same. If you have a per-determined idea of a certain material, please ask us for a swatch before you place your order. All the above is YOUR responsibility. We still put the time and effort to make your custom-made item.
All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
An order may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Any complaints about items may be sent to our support at firstname.lastname@example.org. There is no guarantee of a resolution, and each case will be looked at individually.
Free UPS express worldwide Delivery.
Terms & Conditions for use of the website
The website is owned and operated by NY PARKA – CVR (Tax)number: DK 38351427 strandvejen 8B – Aarhus C – Denmark. All images, names, brands, trademarks and logos on the website are the property of NY PARKA or its associated companies and partners.
The content of the website such as text, graphics, icons, images, videos, audio files and software are the property NY PARKA or their associated companies and partners.
Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from NY PARKA or their associated companies and partners, as the case may be. NY PARKA makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. NY PARKA is entitled to change the content of the website at any time without preceding notice.
ALL PERSONAL INFORMATION SAVED AT THE SITE WILL BE HANDLED WITH THE MOST UTMOST CARE. THE INFORMATION THAT WE STORE WILL NOT BE SOLD OR USED FOR ANY PURPOSES OTHER THAN ENSURING THE BEST SERVICE POSSIBLE. YOU HAVE THE RIGHT TO REVIEW YOUR INFORMATION ON FILE AT ANY TIME
ALL CUSTOMERS PAYING BY CARD ARE SUBJECT TO VALIDATION CHECKS. NY PARKA RESERVES THE RIGHT TO DELAY ANY ORDER IF FRAUD IS SUSPECTED. FOR SECURITY REASONS, WE DO NOT STORE ANY PAYMENT INFORMATION IN OUR DATABASE.